Southwest Airlines ORD Terminal +1-888-839-0502

Chicago O’Hare International Airport (ORD) is a bustling aviation hub serving millions every year. With multiple terminals catering to domestic and international flights, travelers often wonder about the best way to navigate this massive airport. One key player at ORD is Southwest Airlines, known for its affordable fares, friendly service, and customer-first policies.

Southwest Airlines ORD Terminal historically the airport’s international terminal. This guide will walk you through everything you need to know about flying Southwest from Terminal 5—from arrivals and departures to available services, lounges, and insider tips for a smooth travel experience.

About Southwest Airlines at ORD

Southwest Airlines has steadily grown at ORD, making Terminal 5 its primary base. As a major low-cost carrier, Southwest offers a unique flying experience with perks like two free checked bags, no change fees, and an open seating policy where passengers pick their own seats as they board.

The airline’s expansion at ORD allows Chicago travelers access to a large domestic network with easy connections. Operating from Terminal 5, Southwest passengers enjoy the benefits of a modern, well-equipped terminal alongside international travelers.

Overview of Terminal 5 at O’Hare

Terminal 5, also called the International Terminal, was designed to handle global flights, complete with customs and immigration facilities. Recently, it has adapted to include Southwest’s growing domestic operations.

What You’ll Find at Terminal 5:

• Southwest flights mostly depart from gates M28 and above in the east concourse.

• Check-in counters and self-service kiosks on the terminal’s upper level.

• Centralized TSA checkpoint with automated screening lanes.

• Dining options including casual eateries and coffee shops.

• Retail stores, duty-free shops, and travel essentials.

• Free Wi-Fi and plenty of charging stations.

• Ground transportation on Level 1—taxis, rideshares, shuttles, and rental cars.

This mix of international and domestic flights gives Terminal 5 a vibrant atmosphere and a variety of amenities to enhance your travel experience.

Arriving on Southwest at Terminal 5

If you’re landing on a Southwest flight at ORD, Terminal 5 makes your arrival straightforward.

• After leaving the plane, simply follow signs toward baggage claim and ground transport.

• The baggage claim area is spacious and easy to navigate.

• Ground transportation options include rideshare pickup, taxis, rental cars, and hotel shuttles located on Level 1.

• Helpful digital displays and staff are available if you need assistance.

Terminal 5’s modern design helps keep arrivals smooth, whether you’re connecting or heading into the city.

Departing from Terminal 5 with Southwest

Flying out on Southwest from Terminal 5 is designed to be efficient, but keep in mind some gates require a bit of a walk.

Check-In

• Southwest check-in counters and kiosks are located on the upper level.

• For a contactless and quick experience, use the Southwest mobile app for check-in and boarding passes.

• Since Southwest doesn’t assign seats, checking in early improves your boarding position.

Security

• The terminal features a centralized TSA checkpoint with automated lanes to speed up security.

• Wait times vary, so arriving at least two hours before departure is advised.

• TSA PreCheck is available and recommended if you have it.

Boarding Gates

• Southwest operates out of gates mainly in the east concourse (M28 and up).

• Depending on your gate, expect a 10-15 minute walk from security.

• Gate areas offer seating, charging stations, restrooms, and vending machines.

• Southwest boards by groups (A, B, and C) rather than assigned seats, so plan accordingly.

Food, Shopping, and Services at Terminal 5

Terminal 5 offers several dining and retail options to keep you comfortable before your flight.

Dining Choices:

• Cibola Mexican Grill — Casual Mexican dishes.

• Au Bon Pain — Bakery café with sandwiches and coffee.

• Starbucks — Coffee and snacks.

• USO Cafe — Lounge-style food for military personnel.

Shopping and More

• Duty-free stores for international travelers.

• Newsstands offering books, magazines, and snacks.

• Tech and accessories shops.

• Currency exchange and ATMs.

Other Amenities

• Free airport-wide Wi-Fi.

• Charging outlets in waiting areas.

• Family restrooms and accessible facilities.

• Comfortable seating areas.

Lounges at Terminal 5

Southwest doesn’t have its own lounge at ORD, but passengers can access some other lounges in Terminal 5.

USO Lounge

• For active military and families.

• Provides a quiet space, refreshments, and entertainment.

Airline Lounges

• United Polaris Lounge and other airline lounges serve their own premium passengers but are not open to Southwest travelers.

Independent Lounges

• Some third-party lounges accept Priority Pass and similar memberships, but these are not affiliated with Southwest.

Conclusion

O’Hare Southwest Airport presence in Terminal 5 has brought a fresh and modern vibe to Chicago O’Hare’s international terminal. Passengers benefit from updated facilities, a variety of amenities, and Southwest’s famously friendly and flexible service. While some gates require a longer walk, the terminal overall is designed for comfort and efficiency. Whether you’re a local traveler or just passing through, Southwest at Terminal 5 provides a reliable, value-driven gateway for your next trip.

Frequently Asked Questions

Which terminal is southwest at O'Hare?

Southwest Airlines operates out of Terminal 5 at Chicago O’Hare International Airport, primarily serving domestic and some international flights.

What is the luggage allowance for Southwest?

Southwest allows one free carry-on and personal item. Checked bags cost $35 each unless you have Business Select or status.

What is the new Southwest pet policy?

Southwest allows small cats and dogs in-cabin for $125 each way; carriers must fit under the seat with limits.

Are all Southwest Airlines flights refundable?

No, not all Southwest flights are refundable. Anytime and Business Select fares offer refunds, while Wanna Get Away fares are non-refundable (converted to travel funds).