Sell? Die? No. Grow profitably. How Ooshma Garg and Gobble did it | Summary and Q&A

Transcript

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Summary

In this video, Ooshma Garg, founder of Gobble, shares her journey of building a highly profitable meal kit company. She discusses the various iterations and pivots her company went through to achieve product-market fit and success. She also talks about the challenges faced in the meal kit industry and how Gobble differentiated itself with proprietary recipes and sauces. Ooshma then shares her experience of navigating the market after Blue Apron's underperforming IPO and explains how Gobble turned the business around to become profitable. She emphasizes the importance of understanding retention cohorts and making data-driven decisions. Finally, Ooshma discusses the future of Gobble and its goal to become a one-stop-shop for all kitchen needs.

Questions & Answers

Q: What were the initial ideas and iterations of Gobble?

The first idea was a peer-to-peer lasagna marketplace where local home chefs could sell their family recipes. However, they realized marketplace models were challenging to standardize and pivoted to an on-demand model. Eventually, they centralized their kitchen and focused on innovating in the food itself, not just technology.

Q: How did the shipping model benefit Gobble?

The shipping model was advantageous as it reduced costs compared to employing drivers for individual deliveries. Additionally, by sending multiple nights of food in one box, they increased efficiency. However, some competitors oversaturated the market, leading to high customer acquisition costs.

Q: How did Gobble differentiate itself from competitors in the meal kit industry?

Unlike other meal kit companies, Gobble developed proprietary recipes and sauces, creating a unique flavor experience. They focused on making cooking faster for customers by cutting down prep time and providing high-quality sauces. This combination of convenience and proprietary flavors helped retain customers and reduce the cost of maintaining the customer base.

Q: When did Gobble realize it had achieved product-market fit?

In 2014, Gobble introduced the 15-minute dinner kit, which saw rapid growth and enabled them to reach six million ARR quickly. The success of this product validated their business and demonstrated product-market fit.

Q: How did Blue Apron's IPO impact the meal kit industry?

Blue Apron's IPO and subsequent underperformance had catastrophic effects on the meal kit market. Many meal kit companies faced challenges, including sale announcements and founder departures. The market perception was damaged, making fundraising more difficult.

Q: What led Gobble to become profitable in the midst of a pandemic?

Gobble was spending over a million dollars a month on marketing and growth, but they couldn't secure the next round of financing. Instead of shutting down or recapping the business, they decided to cut marketing spend and focus on their existing customer base. A vast majority of customers stayed with Gobble, resulting in profitability. The shift to an essential service during the pandemic further contributed to their success.

Q: How did Gobble achieve profitability while other companies struggled?

Gobble's profitability stemmed from understanding their retention cohorts and their long-term customer base. By cutting marketing spend and focusing on existing customers, they were able to reduce costs and generate cash flow. Unlike other startups, they didn't rely solely on continuous customer acquisition but prioritized retention and satisfaction.

Q: What is the future vision for Gobble?

Gobble aims to be the source for everything in customers' kitchens. They want to expand beyond dinner kits and offer a range of ancillary items, including produce, groceries, desserts, and pantry fillers. By replacing the grocery store for their target market, Gobble plans to become a one-stop-shop for all kitchen needs.

Q: What advice does Ooshma have for young founders?

Ooshma advises founders to seek advice from other founders who are slightly ahead in the journey and have open conversations about the challenges and realities of building a startup. Finding a supportive network of peers who can provide real feedback and share experiences is vital. Additionally, she emphasizes the importance of understanding retention cohorts and making data-driven decisions.

Q: How does Ooshma reflect on her experience with her previous startup, Posterous?

Ooshma believes one of the biggest regrets with Posterous was not monetizing the platform and not charging for the valuable service they provided. She realizes the importance of focusing on cash efficiency and building a profitable business from the start.

Q: Is Gobble currently hiring?

Yes, Gobble is actively hiring for various roles, including data analysts, engineers, finance professionals, designers, and product managers. They are an essential service experiencing significant growth and welcome talented individuals to join their team.

Takeaways

Ooshma Garg's journey with Gobble showcases the importance of finding product-market fit, understanding retention cohorts, and prioritizing profitability. Gobble's success in the meal kit industry was possible by differentiating through proprietary flavors and sauces, focusing on customer satisfaction, and adapting to changing market dynamics. By becoming an essential service and expanding their offerings, Gobble aims to become a trusted source for all kitchen needs. Founders can learn the value of real conversations with peers and the importance of making data-driven decisions to build a sustainable and profitable business.