Greylock Welcomes Jacob Andreou | Summary and Q&A

TL;DR

Jacob Andrea, former SVP of Growth at Snap, discusses his background in product development and the convergence of AI and consumer products. He highlights the importance of empathy with users and the need for innovative approaches in building valuable and sustainable businesses.

Key Insights

• 🎁 The integration of AI into consumer products presents significant opportunities for innovation and value creation.
• 👨‍💼 Building empathy with users and delivering value should be the guiding principles in product development and business growth.
• 👨‍💼 Challenges in the current consumer landscape include competition from established companies, changes in advertising practices, and the need for innovative and sustainable business models.

Transcript

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Questions & Answers

Q: How did Jacob Andrea's experience at Snap inform his approach to investing in consumer products?

Andrea's time at Snap taught him the importance of empathy with users, the value of innovative product development, and the need for a balance between art and science in building successful businesses. These lessons will shape his approach to working with Founders and investing in the next wave of consumer products.

Q: What did Andrea identify as key challenges for new consumer-facing companies?

Andrea noted that the current environment presents challenges such as the dominance of established companies, changes in advertising due to privacy concerns, and the need to find innovative business models beyond ad-supported revenue. He believes that overcoming these challenges and finding ways to deliver value and engage users is crucial for new consumer products.

Q: How does Andrea see the future of AI in consumer products?

Andrea sees AI as a key driver of value in consumer products, particularly in delivering personalized experiences and solving challenging problems. He believes that the future of AI in consumer products lies in building companies that can make AI technology accessible and valuable to everyday consumers, bridging the gap between technological advancements and consumer needs.

Q: What qualities does Andrea consider essential for successful Founders?

Andrea emphasized the importance of having deep empathy for users and building products that deliver value. He believes that successful Founders should always prioritize understanding their users and finding ways to make their products more valuable. This empathy and focus on value delivery will drive long-term success and growth for consumer products.

Summary

In this podcast episode, Jacob Andreou, the former SVP of growth at Snap, discusses his background, the current consumer landscape, and his approach to investing in consumer products. He shares insights on topics such as AI and consumer products, monetization strategies, building safe social platforms, and the balance between art and science in product development.

Questions & Answers

Q: Can you tell us more about your background and your time at Snap?

Jacob shares that he spent over eight years at Snap, leading various functions such as product management, design, user research, growth, data science, and analytics. He worked closely with founder Evan Spiegel and was involved in scaling the company to over 360 million daily active users and $4.5 billion in revenue. Jacob highlights the importance of working on challenging and impactful problems, which he found most rewarding during his time at Snap.

Q: What excites you about joining the investment team at Greylock?

Jacob expresses his excitement about joining Greylock, a firm with a rich history and a combination of experienced partners and an up-and-coming team. He feels it's a perfect fit for him to start his investing career. He looks forward to applying his product development background in working with founders who are building the next wave of consumer products.

Q: How would you characterize the current environment for consumer-facing companies?

Jacob acknowledges that the current environment for consumer-facing companies is evolving. He discusses the impact of Apple's app tracking transparency updates and the growing preference for privacy and personalization. He also mentions the increasing experimentation with business models beyond ad-supported revenue. Jacob believes that AI integration into consumer products is a significant trend and outlines his optimism for the consumer landscape in the next decade.

Q: Where do you plan to focus your time as an investor in consumer platforms and products?

Jacob explains that his approach to building products is rooted in psychology and sociology, aiming to understand how people interact with digital products and with each other. He mentions his interest in leveraging AI to solve challenging problems and delivering value to consumers. Jacob emphasizes the importance of considering the changing distribution curve in mobile and highlights the potential of leveraging creators and their communities for distribution. He also sees AI as a way to deliver significant value to consumers.

Q: How do you assess what will be a good business model in the current confusing moment in time?

Jacob discusses the two broad approaches to business models: ad-supported and direct monetization. He explains that ad-supported models can be highly lucrative at scale, while direct monetization models have alignment between value delivery and user goals. Jacob notes that direct monetization can be preferable for smaller companies and mentions the impact of Apple's app tracking transparency changes on the shift toward direct monetization. He emphasizes the importance of a proactive approach to addressing issues of safety, misinformation, and user experience in social platforms.

Q: How can social platforms mitigate safety and misinformation issues, and what should the next wave of social platforms get right?

Jacob believes that social platforms have a responsibility to design their platforms in a way that makes it difficult for misinformation, bullying, and harassment to spread. He emphasizes the need for proactive design decisions that prioritize user safety from the very beginning. Jacob highlights Snap's approach of building the platform with safety and user experience in mind, using examples such as preventing parents from embarrassing their children and ensuring a positive user experience as the platform ages up.

Q: How did you bridge the gap between art and science in product development at Snap?

Jacob explains Snap's approach to bridging the gap between art and science in product development. He acknowledges the value of innovation and the art of building products based on the founders' vision and solving problems that users haven't explicitly asked for. However, as the company scaled, Snap also recognized the need for empathy for a growing and diverse user base. Snap developed the Core Product Value Growth Framework, which starts with defining in a single sentence why an end user would describe something as valuable. This framework enables a scientific approach to metrics, instrumentation, and A/B testing while maintaining the innovation driven by art.

Q: How did you determine Snap's core product value and what impact did it have on growth?

Jacob shares that Snap conducted user research across multiple countries to determine why users found the app valuable. The sentence that encapsulated it was "Snapchat is the fastest and easiest way to capture and share a photo with my friends" and later became "the fastest way to communicate." This core product value became a guiding principle for the growth team. By aligning the team's efforts with this value proposition, Snap was able to achieve significant growth, increasing daily active users from 80 million to 363 million.

Takeaways (in one paragraph)

Jacob Andreou, former SVP of growth at Snap and current member of Greylock's investment team, shares his insights on AI and consumer products, monetization strategies, building safe social platforms, and the balance between art and science in product development. He emphasizes the importance of bridging the gap between innovative art and data-driven science to create meaningful and valuable consumer products. Jacob highlights the need for social platforms to prioritize user safety and positive user experiences from the ground up. He also believes in the potential of AI to deliver significant value to consumers and sees the current consumer landscape as an exciting and transformative era. As an investor, Jacob is interested in companies that solve challenging problems and deliver value while navigating the changing distribution curve and leveraging creators and their communities for distribution.

Summary & Key Takeaways

• Jacob Andrea joins Greylock's investment team after eight years at Snap, where he led product development across various functions and helped scale the company.

• He emphasizes the importance of understanding user needs and building products that deliver value, highlighting the challenges of building and growing consumer platforms in a saturated market.

• Andrea sees opportunities in the integration of AI into consumer products and the power of creators and their communities in driving distribution and innovation.