Bozoma Saint John, Global Chief Marketing Officer, Netflix | Summary and Q&A

TL;DR

Bozoma Saint John, Global CMO of Netflix, shares her experiences and insights on leadership, authenticity, and living life with urgency.

Key Insights

• 🥺 Growing up with diverse experiences shapes one's perspective and can lead to unique leadership qualities.
• ❓ Humanizing experiences and creating connections can enhance brand experiences and promote empathy.
• ✊ Marketing and entertainment have the power to change social norms and bridge cultural gaps.
• 🥺 Urgency and intentionality in life lead to more fulfilling experiences and personal growth.
• ❓ Authenticity, including embracing personal style, can inspire others and challenge societal norms.
• 👋 Integrity and having good intentions are crucial in leadership decisions and interactions.
• 🧚 Finding your own worth and advocating for fair compensation is essential in negotiation.

Transcript

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Questions & Answers

Q: How did Bozoma Saint John's experiences growing up in different countries shape her as a leader?

Bozoma credits her upbringing for giving her a unique perspective and an appreciation for diversity, which has influenced her leadership style and approach to business.

Q: How did Bozoma Saint John humanize the experience of ride-sharing at Uber?

Bozoma worked on creating initiatives at Uber to showcase the personal stories and motivations of drivers, aiming to foster empathy and connection between drivers and passengers.

Q: How does Bozoma Saint John approach negotiation and advocating for herself in the workplace?

Bozoma advises knowing your own worth and being honest about your value, ensuring that you are compensated according to your skills and contributions.

Q: How does Bozoma Saint John use her personal brand and style to inspire others and challenge societal norms?

Bozoma believes in being authentic and fully embracing oneself, including personal style choices, as a way to inspire others to do the same and challenge societal expectations and biases.

Summary

Bozoma Saint John, the CMO of Netflix, discusses her experiences as a marketer and her personal journey as a woman of color. She emphasizes the importance of authenticity, embracing one's true self, and the power of marketing to shape societal norms. She also shares insights on negotiation and the need for self-worth in career decisions. Lastly, she talks about the global reach of Netflix and the role of entertainment in building empathy and cultural understanding.

Questions & Answers

Q: How did Bozoma Saint John's childhood experiences in different countries shape her identity and approach to life?

Bozoma Saint John explains that growing up in different countries allowed her to see the world through a global lens and appreciate cultural differences. She learned to embrace her uniqueness and think differently from her peers. Her upbringing taught her the value of diversity and the need to stand up for herself and others.

Q: How did Bozoma Saint John approach the challenge of humanizing Uber drivers during her time as the Chief Brand Officer?

Bozoma Saint John emphasizes the importance of humanizing Uber drivers to improve the safety and overall experience of riders. She believed that if riders understood the drivers' stories and motivations, they would have a different perspective on the ride and respect the drivers as individuals. By showcasing the human side of drivers through short films directed by Spike Lee, she aimed to create a more empathetic connection between riders and drivers.

Q: How did Bozoma Saint John address the internal environment and cultural issues at Uber?

Bozoma Saint John recognized the need for change within Uber's internal culture, particularly in its treatment of women and people of color. She saw an opportunity to use Uber as an example for other companies to follow. Although she believed in Travis Kalanick's desire to improve the culture, the timing wasn't right, and she ultimately left the company to pursue a role in which she felt her work would be valued and make a greater impact.

Q: As a skilled negotiator, what advice does Bozoma Saint John have for negotiating salary and compensation?

Bozoma Saint John emphasizes the importance of knowing one's own worth and setting personal standards. She advises individuals to focus on their personal top market instead of comparing themselves to others. Understanding one's unique value and being honest about it allows for better negotiation. She suggests having clarity on what one brings to the table and being prepared to walk away if the offered compensation doesn't align with one's worth.

Q: How does Bozoma Saint John approach the balance between reaching the masses and making individuals and specific communities feel authentically heard and spoken to in marketing?

Bozoma Saint John believes in the unifying power of entertainment and how it can bridge cultures and build empathy. She highlights the importance of acknowledging and respecting cultural differences while finding common experiences that connect people. By presenting authentic and diverse stories through content, brands can break down barriers and help shape more inclusive societal norms.

Q: How does Bozoma Saint John use her personal brand and style as a form of self-expression and empowerment?

Bozoma Saint John intentionally shows up as her authentic self, embracing her black and femme identity. She sees her personal brand as an opportunity to inspire and empower others to be comfortable in their own skin. By being true to herself, she hopes to create space for others to do the same, regardless of societal expectations. Bozoma Saint John believes that self-expression, including hair, nails, and clothing choices, is important for psychological well-being, particularly for marginalized individuals who have often felt othered.

Q: In what ways does entertainment play a role in shaping societal norms, and how can the entertainment industry build new social norms?

Bozoma Saint John believes that the entertainment industry has a powerful impact on shaping societal norms through storytelling and representation. By featuring diverse stories and characters, entertainment can challenge stereotypes and broaden perspectives. She mentions that content can normalize experiences and help people understand different cultures and communities. Bozoma Saint John suggests that by presenting compelling and authentic stories, the industry can drive positive change and create a more inclusive society.

Q: How can experiential marketing formats evolve in the post-coronavirus world?

Bozoma Saint John expresses excitement for the return of experiential marketing after the pandemic. She highlights the need for various touchpoints to fully engage consumers, using all their senses. Experiential marketing allows brands to create immersive experiences that go beyond verbal and visual communication. Bozoma Saint John sees it as an opportunity to deepen connections and create memorable interactions between brands and consumers.

Takeaways

Bozoma Saint John's insights highlight the importance of authenticity, self-worth, and empathy in marketing and personal growth. She emphasizes the need for individuals to embrace their uniqueness and show up as their true selves. Bozoma Saint John believes in the power of entertainment to shape societal norms by featuring diverse stories and experiences. She also encourages individuals to negotiate based on their personal worth and standards. Ultimately, she urges everyone to live life with urgency, embracing meaningful experiences and rejecting mediocrity.

Summary & Key Takeaways

• Bozoma Saint John discusses her upbringing and how being different shaped her perspective on life and leadership.

• She highlights the importance of humanizing experiences, as seen in her work at Uber to make the interaction between drivers and passengers more personal.

• Bozoma emphasizes the role of marketing and entertainment in changing social norms and creating meaningful connections across cultures.