- Startups - News Panel with Rafe Needleman and Peter Horan - TWiST #213

TL;DR

PayPal shuts down Zivid's account, Jawbone apologizes and offers refunds, and Evernote releases new Hello app.

Transcript

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Key Insights

• 👋 Good customer service is essential for building customer loyalty and trust.
• 🆘 Apologizing and offering refunds can help regain customer trust after product issues.
• 🤨 PayPal's decision to shut down Zivid's account raises questions about their corporate structure and hindering small business owners.

Questions & Answers

Q: Why did PayPal shut down Zivid's account?

PayPal shut down Zivid's account due to concerns of obscenity, even though Zivid has been using the service for four years without any issues. It seems to be a mistake on PayPal's part.

Q: What problems did Jawbone experience with their fitness wristband?

Jawbone found issues with the power system and syncing of their fitness wristband, which affected its ability to hold a charge and sync with the app. However, they assured users that there were no safety risks.

Q: What is the purpose of Evernote's Hello app?

Evernote's Hello app is designed to help users collect contact information and form narratives rather than just a contact list. It syncs the information into Evernote notebooks for easy access and reference in the future.

Summary & Key Takeaways

• PayPal shuts down Zivid's account without warning, citing obscenity concerns. However, Zivid has been using PayPal for four years and their content has not changed.

• Jawbone issues an apology and offers a refund to customers who experienced problems with their fitness wristband. The company found issues with the power system and syncing but assured users that there were no safety risks.

• Evernote releases a new Hello app that helps users collect contact information and form narratives rather than just a contact list. The app syncs the information into Evernote notebooks for easy access.